W. Edwards Deming was a supreme practitioner of quality management.
He summarized his ideas in these Fourteen Points of Quality Management:
- Create constancy of purpose towards improvement. That means short-term out, long-term in.
- Adopt the new philosophy. From top to bottom
- Cease dependence on inspection. You don’t inspect quality into products and services – you design it in.
- Move towards a single supplier for any one item. Playing many suppliers off against each other is wasteful.
- Improve constantly and forever. However good you are, you can always do better.
- Institute training on the job. The best place to learn.
- Institute leadership. Go well beyond supervision and its quotas and targets.
- Drive out fear. Makes for bad work – and bad management.
- Break down barriers between departments. No more “silos.”
- Eliminate slogans. Non-meaningful slogans are counter-productive substitute for real management.
- Eliminate management by objectives. Relying on production and other targets is also counter-productive.
- Remove barriers to pride of workmanship. The key to superior quality lies here – and in the Fourteen Points, which all encourage performance.
- Institute education and self-improvement. Organizational learning.
- Transformation is everyone’s job. Everyone, from the bottom – and including the top.
BOTTOMLINE: Simple, straightforward, not easy, but absolutely worth the effort.