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The Six Disciplines Blog


Thursday, September 03, 2015

Mackert and Garfield Named to Board of Examiners for 2015 Malcolm Baldrige National Quality Award

GAITHERSBURG, Md.-The Commerce Department’s National Institute of Standards and Technology (NIST) has named Casey Mackert, Director of Baldrige Services and Dr. Jan Garfield, Baldrige Client Coach at Six Disciplines Consulting Services in Findlay, Ohio, to the Board of Examiners for the 2015 Malcolm Baldrige National Quality Award. The Baldrige Award is the nation’s highest honor for organizational innovation and performance excellence.

Appointed by the NIST Director, examiners are responsible for reviewing and evaluating applications submitted for the Baldrige Award, as well as other assessment-related tasks. The examiner board is composed of more than 350 leading experts competitively selected from industry, professional, trade, education, health care and nonprofit (including government) organizations from across the United States.

Those selected meet the highest standards of qualification and peer recognition, demonstrating competencies related to customer focus, communication, ethics, action orientation, team building and analytical skills. All members of the board must take part in a nationally ranked leadership development course based on the Baldrige Criteria for Performance Excellence and the scoring/evaluation processes for the Baldrige Award.

Mackert has been with Six Disciplines since 2013. Prior experience includes service as the President and CEO of The Partnership for Excellence, (TPE), Ohio, Indiana and West Virginia’s state-level Baldrige program. She is also an alumni examiner, technical editor,and facilitator for both the state and national Baldrige programs, and served as a judge and member of the Board of Trustees of TPE for five years. Mackert also serves as a judge for the American Health Care Association, and has written Baldrige case studies used to train examiners at the national and state levels.

Dr. Garfield is responsible for guiding and coaching clients in their continuous improvement journey using the Baldrige Excellence Framework and criteria for performance excellence. She also serves as chairman of the board of directors of the U.S. Senate Productivity and Quality Award (SPQA), the state-level Baldrige program for Virginia and the District of Columbia. Jan is also an alumni examiner and training facilitator for the national Baldrige Performance Excellence Program, and a master examiner for the American Health Care Association.

Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Baldrige Award was established by Congress in 1987. Awards may be given annually to organizations in each of six categories: manufacturing, service, small business, education, health care and nonprofit. The Award promotes innovation and excellence in organizational performance, recognizes the achievements and results of U.S. organizations, and publicizes successful performance strategies. Since 1988, 99 organizations have received Baldrige Awards, including the 2014 winners: PricewaterhouseCoopers Public Sector Practice, McLean, Va. (service); Hill Country Memorial, Fredericksburg, Texas (health care); St. David’s HealthCare, Austin, Texas (health care) and Elevations Credit Union, Boulder, Colo. (nonprofit).

NIST manages the Baldrige Award in close conjunction with the private sector.

The Baldrige Performance Excellence Program also offers the 2015-2016 Baldrige Excellence Framework: A Systems Approach to Improving Your Organization’s Performance, which includes the world-emulated Criteria for Performance Excellence; Baldrige Excellence Builder, an entry-level version of the framework; nationally ranked leadership training; and the Baldrige Collaborative Assessment and other assessment tools. For information on the Baldrige Performance Excellence Program and the Baldrige Award application process, call (301) 975-2036, send an e-mail to baldrige@nist.gov, or visit http://www.nist.gov/baldrige.

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Since 2005, the Six Disciplines blog offers posts about performance excellence, strategy execution, business coaching, leadership development, innovation, and business process improvement. This blog has received prestigious awards for leadership and management and has been syndicated by several major media sources.